Always welcome customers with a smile and a respectful demeanour. Fast and safe communication. This applies whether the content is created manually or when using services (such as the "automatic transfer" feature), which allows content to be downloaded automatically from other websites. We guide you before, during and after your relocation. Rentola.com.au. He brought the human factor which most of the businesses and people forget to do so. Thank you for using Rentola. IBAN: DK2820000729357243 Find out how we combat fake reviews. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Reg. How can we help you today? You accept that the content you create on Rentolas portal is in accordance with Rentolas advertising rules, does not violate any laws and does not infringe any third party rights. Thank god it was on my revolut and I top it up as I use it. . We also ensure all reviews are published without moderation. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. You can also use our smart filtering options to find your new dream home. Create a free listing and get contacted by interested tenants within 24 hours. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They were so professional And. Beware automatic resubscription. Customer service is the umbrella term that encompasses the entire experience a customer has with your brand and its products or services - it includes pre-sales experience, the sales or buying journey, and post-sales customer support. Customer support falls under the customer service umbrella yet prioritizes customers who have trouble or require assistance with a product or service they purchased. Update: There was some kind of delay with the cancellation but after a few days, Rentola confirmed that it was cancelled and made an exception to help me. Use the search box at the top, enter the area you want to live in, and tap Search. With an account at Rentola, you will have access to over 5,508 vacant rental apartments all over the country, as well as contact information for all landlords. Many thanks. Customer Care vs. 1 Dec 2022. If you wish to permanently delete your account and no longer have access to RentMoola, contact help@rentmoola.com with your request. If your password has been abused, you should immediately request to change your password and lock your account via [emailprotected]. Brands well-known for excellent customer service develop a reputation that's hard to ignore. Im a student and Im not able to give money away just like that for something I dont want to use. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. Customer care is less quantifiable than customer service and is more concerned with one-to-one customer interactions. By purchasing Rentola's services, you have a 14-day right of cancellation if the purchased product is not used. All home seekers can create a free search agent here. By using websites with services provided by Rentola, you agree that Rentola (the data controller) collects, transfers, stores and uses your personal information on servers located in the European Union. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. Use the search box at the top, enter the area you want to live in, and tap Search. Reply from Rentola.ie - Making property search smarter. Were sorry you arent satisfied with our service. What an absolute rip off!!! When I explained what happened, they listened and attended to the issue. Eve Lynn. Have empathy You really have to be able to relate to a customer to provide a great experience. How can we help you today? While the change is subtle, the effects are drastic. Reply from Rentola.com - Making property search smarter. Spread viruses or use other technologies that may harm Rentola or users of Rentolas interests or property. At Rentola, we facilitate the contact . Violate any laws, including the Consumer Contracts Act, the Purchase Act, the Contract Act and the Marketing Act. Date of experience: 27 November 2022. Bypass measures used to prevent or restrict access to our services. . In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. Hi Naomi,Thank you for your review!We are glad to hear that you got the help you were looking for. Create a free Search Agent and immediately receive an email when new listings that match your search are published. Rentola makes use of this right to store and display your ads as well as for marketing purposes on our own pages and in our network which includes the social media platforms mentioned above. We are a rental home search engine. 4. Filter your search by city, rent, home type etc. Please contact us at [info@rentola.ie] so our customer service can assist you in the matter. Aug 18, 2022. Find rental home in Vancouver. Your questions, suggestions, concerns, and feedback all contribute towards helping us make RentMoola the best experience for you. How can we help you today? Find . 61,137 available rentals. We have requested your contact details so we can get in touch with you. Then you've come to the right place! 2,414 available rentals. Rentola was great at helping me with my problem. If you experience issues with unsubscribing, you are always welcome to contact our customer service by clicking here. Distribute or include spam, chain letters or pyramid schemes. We will send messages to you via the email address you specify. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. It goes against our guidelines to offer incentives for reviews. You can also use our smart filtering options to find your new dream home. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Hi Nancy,Thank you very much for your review. 23 Jan 2023. You can send an email to customer service at [emailprotected] or click the "unsubscribe" button on your profile page. Find rental - free. *UPDATE*After several emails they cancelled the bill, Hi,Thank you very much for your review! Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. Find rental - free. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. We use dedicated people and clever technology to safeguard our platform. Should you need any help, feel free to get in touch with our customer service. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Customers value prompt responses to their needs, particularly when it is a time-sensitive matter. Should you need any help, feel free to get in touch with our customer service. If you are moving to a building managed by another property manager partnered with RentMoola, you can Add Your Property again with the new address and begin making online payments to your new property. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Revenue increases with good customer service 2. They voided the automatic subscription bill (39) from the delayed cancellation. Should you need any help, feel free to get in touch with our customer service. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie, They were so helpful with problems with the payment. Date of experience: 15 February 2023. I signed up to the site with the intention of using it for a month to look for a new place to live but hadn't realised I hadn't unclicked renewal subscription and was charged every month. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. Violate third party rights, for example, by offering to sell counterfeit goods or otherwise infringing copyright, trademark, or other intellectual property rights. Check out what 295 people have written so far, and share your own experience. I wanted to cancel sub and delete my account on rentola because of the reviews saying it is a scam. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Do you agree with Rentola.co.uk - Making property search smarter's 4-star rating? We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. I need a house in killeagh co cork. Then you've come to the right place. We are a rental home search engine. . Answering both general/specific customer questions about the company's products . Companies can ask for reviews via automatic invitations. For tenants For landlords Payment Account Subscription SearchAgent Contact customer service We're here to help you! Thank you! Feel free to reach out to our customer service via phone or e-mail if you have any further questions.Have a nice day!Kind regards,DavidRentola.ie. Great customer support. Customer service affects your brand image and loyalty potential. Hi Naomi, Thank you for your review! Offering amazing customer service is important if you want to retain customers and grow your business. any help, feel free to get in touch with our customer service. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. By setting up a SearchAgent, you increase your chances of finding a new home that meets all your wishes. Make customers spend 75 percent less time waiting for agents to respond. We recommend and appreciate cooperation with our customers so that we can correct immediate errors on the page, and thus deliver the best possible service for you. At Rentola, we facilitate the contact . About. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. At its core, quality customer service is about . The Representative Nina, that attended to me, was so swift and clear in her response. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. We are glad to hear that you are satisfied with the service that Adis has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.ie, Yoi have been trying to take 39 from my account despite me canceling my subscription?This is numerous attempt on my account, thankfully, no money in the account.Please desist from trying to debit meI'm done with you scammers, Hello Abiodun, Thank you for taking the time to write us your feedback. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Thank you very much, may all learn such helpful approach towards customers. Email. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. You can close your Rentola account at any time without further notice. If you need to get in touch with customer service, open rentola.co.uk, on each page of rentola.co.uk, a customer service channel button such as Contact Customer Service is set, and you can jump to the page for online communication with Rentola customer service by clicking this button. +492,834 rental homes Price comparison 10.00-16.00 customer support. any help, feel free to get in touch with our customer service. Expand your search and see available rentals in popular countries. They resolved my refund issue within a few hours with no quibbling. Toronto, . We are an multi-international team located on several continents around the globe, dedicated to helping both tenants and landlords find the perfect match. Find rental - free. She just made my week less stressful. We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us.We sent you an email, kindly check your inbox and reply to us at your earliest convenience.Best regardsRentola. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Best regardRentola.ie. Your feedback means a lot to us. Should you need any help, feel free to get in touch with our customer service. Such a good customer service and they got back to me so fast!! Hi Michael,Thank you very much for your review. How to move out as easily as possible (3 quick tips), Copyright 2023 Rentola.ie, part of RENTOLA IRELAND APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137832 | VAT: DK43137832 |, Help: Get answers for your questions here. We are glad to hear that you are satisfied with the service that Dave has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Customer service plays a critical role in ensuring customer retention, but it also influences new ones too. Find rental home in Dublin. No wonder all the listings stay on there, who can afford 20 to just go view a place? Greet the customer warmly. Including newspapers, on non-affiliated websites or on other websites that are part of our advertising network - as well as our social networks; including Facebook groups as well as pages and Instagram. As a user on Rentola or as a subscriber to Rentola you agree to our terms and conditions. Overall superb experience. We will not refund any amounts paid unless there is a technical error. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. This will take you to a wealth of options where you can read more about each property and see pictures. Until the next time. Keep an eye out for customers who aren't having the best day - As long as they're not being rude or obnoxious, find a way to cheer them up.. 6. Increasingly, great customer service means: Service that is fast ("real-time" or "always on" in marketing-speak) Service that is personalized. Here is an alternative meaning of customer service: Customer service refers to the way that companies behave toward their customers, for example, how well they treat them. Customer service is the assistance and advice an employee provides to customers. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards,Rentola.com. We are glad to hear that you got the help you were looking for. Positive language is a great way to avoid accidental conflicts sprung from miscommunication. Some customer service definitions can be broader. Filter your search by city, rent, home type etc. Below is the list of 10 major responsibilities and duties of customer service employees. Expand your search and see available rentals in popular cities. For tenants For landlords Payment Account Subscription SearchAgent Rentola . subscription fees. In Italy, its totally fake. Looking forward to your cooperation. I would highly recommend Rentola. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. Responding quickly: A customer will appreciate fast response times when they want to ask a question or highlight a problem. This agreement is governed by local laws. Unreasonably burden our servers and IT infrastructure or interfere with the operation of Rentola. 2023 Trustpilot, Inc. All rights reserved. Our prices are quoted in EUR and these may change from time to time. I cancelled straight away when I read the reviews. SCAM SCAM SCAM!! Reply from Rentola.com - Making property search smarter. WHY DIDNT I READ THE F* REVIEWS FIRST?. Adis was very helpful in resolving my problem. We are doing our best to improve the customer experience and your opinion is quite valuable to us.We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie. We have requested your contact details so we can get in touch with you. Apartments and houses for rent . The communications with costumer service wasn't being effective due to the automatic responder but once Nina took my problem she resolved it in no time. Naomi from the customer service department was very helpful and accommodating to my needs. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. 29 customer service phrases. We constantly work to improve your experience, and our clever search engine makes it easier than ever to find the rental property or tenant of your dreams. Here are 8 tips for writing great reviews. Rentola also reserves the right to remove content that is deemed to be in violation of our advertising rules, to the detriment of Rentolas goodwill or otherwise inappropriate to the portal's other users. These terms are last updated August 2020. Abbiamo richiesto i suoi dati di contatto per poterla contattare. Copyright 2023 Rentola.com, part of RENTOLA COM APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137875 | VAT: DK43137875 |, Woluwe-Saint-Lambert - Sint-Lambrechts-Woluwe (436), Woluwe-Saint-Pierre - Sint-Pieters-Woluwe (384), Help: Get answers for your questions here. We may decide to use some of these measures, remove stored content, or exclude a user from our site. Check out what 18 people have written so far, and share your own experience. No email or notification given and i only realised when i reviewed my bank statement. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsRentola.com, The customer support experience i had with Rentola is just awesome they have fast quick actions , support to the top management level when needed , they will not let you until making sure that you are 100% satisfied with an awesome experience , i really recommend this , and i want thank specifically Adis for all what he was giving , time and real professional support till closing my issues , thanks much guys and wish you the best. Some of our features may show your content through other sources for home seekers. +27,321 rental homes Price comparison 10.00-16.00 customer support. It may be that the subscription has already been unsubscribed or that there is an unpaid bill. You pay by registering your payment card on our website. Your card information is secure and is not stored anywhere on our site. In the Real Estate Rental Agency category. Answering questions about a company's products or services. Usage of the website is primarily reserved for non EU citizens. By purchasing Rentolas services, you have a 14-day right of cancellation if the purchased product is not used. Subsequently, 39 is charged, and the subscription is paid every 28 days. So I am happy, Hi Shafeena,Thank you very much for your review. When the subscription is unsubscribed, it will not be charged further until it is reactivated or a new one is created. Some buyers may quickly make their purchase and move on, while others may return with a customer complaint or . Zappos built a billion dollar empire on ways to deliver excellent customer service.. They are trying to charging me for a monthly subscription that I never agreed. We have requested your contact details so we can get in touch with you. Resolve tickets more than three times faster. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. Find rental - free. Find rental home in . Rentola.com - Making property search smarter Reviews 306 Excellent. Showing empathy: Employees that try to understand a customer's point of view make a customer . It's a very bad website sbd worse customer service. Find rental - free. Finally Nina helped me, Hello Fatima, Thank you for taking the time to write us your feedback.
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