Note: We sell differentmobileand paper Passes with different rules and timelines - click on one of the links below to see how toapply for a refund. {{variant.localizedTravelPackDescription}}, {{variant.localizedPassUpgradeDescription}}, we refundall returns in the original payment method. Give a reason why you're Different rules apply for promo Passes. If you cannot update your details, request assistance in the "Membership support" section of the website. Join our Newsletter for exclusive discounts, inspirational travel content And a change towin 2x Eurail Passes! The logged in user experience does both of those things. how to activate trenitalia pass. If I had known I was going to have so many issues with this Rail Planner app that Eurail makes one use, I would have booked point to point tickets with either Trenitalia or Italo. . In short, You must go on trenitalia.com and do the math. Se questa risposta non stata sufficientemente chiara o completa, o se necessiti di maggiori informazioni, ti invitiamo a scriverci direttamente attraverso la pagina Contatti. The QR codes in the app are no reservations, those are just your tickets. To purchase your one-way ticket online, follow this procedure: 1. Log into your account. Where can I check the balance of my CartaFRECCIA points? 1. Please contact 407-823-7277 for assistance with this site. You'llget an 85% refund the amount you get is based on the price of your Pass (we charge a 15% cancellation fee)., How much is the refund with Plus? No, per acquistare gli abbonamenti a tariffa regionale Lombardia, gli abbonamenti integrati ( IVOL, IVOP , Trenocitt, Transfrontalieri) presso la rete di vendita di Trenord necessaria la tessera Io Viaggio. We can only grant refund requests for non-activated mobile Passes your Pass is considered activated if the first and last dayof validity is defined. Please ask questions in the community and not via a private message. Adult pass holders may also reserve seats for the children added to their Pass. What am I missing? WebActivate E-PASS Please enter your transponder number found above the barcode on your new E-PASS to begin the account activation process below. When you file a Pass Protection* claim,we willask you to provide documents such as a replacement Pass or tickets and a police report. SPRING SALE: Get 10% off Passes until March 21. 23. r/AnimalCrossingNewHor. Bookings issued through the Pass may only be used by Pass registered holder. You say that you don't know what seats you have. That sweet spot is impossible to identify with 100% accuracy, Im afraid. 3. Validation is mandatory for passes purchased ONLINE, on APP Trenord, ATM machines and Intesa Sanpaolo Home Banking which must be activated between the first and the fifth day after purchase, Purchase available from 22nd of the month before, You can buy it at the ticket offices, resellers, self-service machines, ONLINE, APP Trenord, ATM machines [renewal only], Intesa Sanpaolo Home Banking [renewal only]. , Essential info: All refund requests must be made in writing by the Pass holder exclusively at the agency/office where the Passwas purchased while turning in the original ticket in its Pass Cover. Gli abbonamenti cartacei venduti da altre aziende di trasporto in Lombardia saranno ancora validi sui treni Trenord? Trenord travel tickets sold by web channels are not valid on Trenitalia regional services, provided in Lombardy, due to the temporary lack of suitable electronic control devices, based on the distance in km between origin and destination, and on the class, In the STIBM area, based on the number of purchased zones. If you were looking at a round-trip itinerary, you could select your outgoing ticket here and then the next screen would give you your return options. They call them Global Pass. WebWelcome to Montenaire! Se cos non fosse, Le ricordo che possibile entrare in possesso della documentazione richiesta: - Accedendo dal sito alla propria AREA PERSONALE SERVIZI CERTIFICAZIONE 730; in questo modo, compilando il form con i dati richiesti, ricever via mail il riepilogo per anno fiscale, dei contratti caricati sulla tessera IOVIAGGIO associata. Can I use the Malpensa Express with the IO VIAGGIO IN LOMBARDIA multi-day ticket? The front end is translated pretty well, but there are still parts where youll need to know some Italian to figure out the answers to your questions. Give a reason why you're requesting a refund and click the button Get return number.. I did not purchase using my account number. 1st class. This generates a QR code that is then your ticket to travel but not a reservation for a seat. WebSTEP 1: ACTIVATE YOUR ACCOUNT. NO WHERE does it allow me to choose car or seats. , Promo Passes can be non-refundable or non-exchangeable for mobile and paper. If you dont know which train station to use in your search, you can look it up in the transportation section of that towns Wikipedia page (it should list whether theres a main train station, as well as what its called), or you can make educated guesses. Trips purchased and made in the last 30 days are displayed in the Archive section of the My Trips section. Once saved, the changes made can also be displayed from the Trenitalia App the next time you log in. Theres also a page on the Trenitalia site about how to get in touch with them directly if you have more questions. https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105?postid=9551#post9551. Click here for detailed directions to the E-PASS Service Center. My travel companion for an upcoming trip has never been to Europe before and I was really hoping I could select seats, rather than have them preassigned. Valuable info! August 10h becomes 10-08, not 08-10. Posso viaggiare esibendo esclusivamente l'abbonamento sull'App? I guess Im not making myself clear. Step 1. But how do I know what seats I have on these trains that I have chosen. To register on the App, just click on LOGIN at the top right > FAST REGISTRATION, enter your details, give your consent to the Privacy Policy and click on the "Continue" button. The ITALIA IN TOUR 3 Promo 3 consecutive days counting from the chosen date. I then get a QR code for that journey when I View Ticket. For trains that need reservations you need to buy ADDITIONAL reservations. To make an educated guess, the first signal youre looking for is the word Centrale. If you see this word next to a station name in the town youll be visiting, chances are very high thats the main station. Ticket purchasable online and valid for one journey on TRENORD trains, from origin to destination. Per procedere con l'acquisto online dell'abbonamento IVOL necessario indicare una tratta ferroviaria; successivamente il sistema proceder a proporle nelle opzioni acquistabili anche l'abbonamento integrato IVOL. Well I spoke to them twice on the phone yesterday and they were rather rude. I filled out a form yesterday as well, I am not sure how that will wor (we are travelling in 1st class - Italy flexipass 8 days in 1 month). We have accommodations in all the cities that we are travelling to on specific dates. If you have an Apple Watch, you This is just an article about how to use the Trenitalia site, but I dont work for Trenitalia. 5. Im so glad youre finding the site useful, Carmen! The refund is based on the value of your Pass only and excludes costs for Shipping and Pass Protection*. You'llneed to pay a small exchange fee of 15 per Pass. Follow the return instructions provided under HOW TO APPLY FOR A REFUND and send your old Pass back to us. Howto buy the seat reservations is my problem. . This is the box you need. If trains regularly sold out they would be useless. Just have a look at tomorrow on Trenitalias site. In the case of changes to the ticket, remember to add the ticket to the Wallet again and cancel the previous one. However, in case you have activated your mobile Pass before the validity period has started, its possible to deactivate it before applying for a refund -we refundall returns in the original payment method. Here are some other useful tips for using the Trenitalia site. You will be redirected to Trenord e-Store. Youcannotapply for a refund or exchange onceyou'vestarted to use your Pass. Get in touch with ourcustomer serviceby completing the form and make sure you include theoldandnewEurailorder numbers. Ifyou'reunhappy with your purchase or your travel plans have changed,we'llfind asolution for you. Make sure to file your request before departure of the train concerned. . A maximum of 2 children (children between the ages of 4 and who have not yet turned 12 on the date of purchase) can be added to each Adult Trenitalia Pass free of charge. Theres a taxi queue out front, so youll be able to get to your hotel easily from there. , Paper Pass without a predefined start date, You must submit your refund request no later than six months from the last possible activation date indicated on the paperPass. You can look at the guide in the link: https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105. Per acquistare gli abbonamenti a tariffa regionale Lombardia, gli abbonamenti integrati ( IVOL, IVOP , Trenocitt, Transfrontalieri) presso la rete di vendita di Trenord necessaria la tessera Io Viaggio in quanto Trenord ha dismesso lemissione di abbonamenti cartacei. Then do the same on italotreno.it/en. I cannot find the trips purchased. How do I enter the CartaFRECCIA number in the profile? Most of our Passes can be refunded or exchangedifthey haven't been activated. At the top in the gray banner is the trip information you entered, so if you need to adjust any of it to check alternate dates you can do it from here rather than needing to back out to the main page again. To display and manage trips purchased with an account number other than your CartaFRECCIA code, log in with the account number used for the purchase, or use the "Retrieve Ticket with PNR/Code" function in the My Trips section. Open the "Settings" app on your iPhone and tap the name icon at the top of the screen. based on the distance in km between origin and destination, and on the class. Help the next person who has this issue by indication if this reply solved your problem. You can buy your tickets by credit card [Visa, Mastercard and Maestro circuits], PayPal or Satispay or with the credit of the Gift Cards. How else can I purchase / renew an electronic season ticket? These passes are fairly new. I've never seen anything online from anyone who's actually bought one. I think you should persevere with your complain Refund for journey cancellation - Coronavirus, Hygiene and sanitation procedures on trains. After clicking on "SEARCH", you can also activate notifications for that train, setting one or more days of the week and the time you want to receive it/them. If you decide to write in the date yourself, remember to put the day, then the month, then the year. - O presentandosi con la tessera presso una delle nostre Biglietterie, potr richiedere la ricevuta manuale del suo acquisto online. Enter the "My Trips" section to display all trips that are still active or recent (48 hours) purchased through all channels, provided they are associated with your account number. Validity for cross-border tickets is 4 hours, unless you buy the ticket from Trenitalia. 1 Traveler. In the STIBM area, 75 minutes for two areas; +15 minutes for each additional zone up to 4 zones; + 30 minutes for each zone added for tickets from 5 zones upwards. When Im on Trenitalia site I can choose seats and car. Validity for Cross-border tickets is 4 hours. just install Trenitalia and Italotreno's apps and buy the tickets while going to the station. If your Pass has been (partially) used, lost, damaged, or stolen, it cannot be refunded or replaced. Learn how your comment data is processed. Documents to be presented in the event of an inspection: Annual (from the first day of the 1st month of validity until the last day of the 12th month), You can buy it at the ticket offices, resellers, self-service machines, ONLINE, APP Trenord, ATM machines [renewal only], Intesa Sanpaolo Home Banking [renewal only], at any time, Rail passes you can purchase at resellers, Not compulsory (if the beginning and end of the validity period is indicated), For origin/destination passes on Trenitalia ATB ticket: 7 days before validity starts, Purchase available from the Thursday of the week before use. Where can I display the trips I have purchased using my account number? The only difference is if you use the train company direct (e.g. Only the tickets related to trips to be made and those that you have made in the previous 48 hours are displayed in the "My Trips" section of the Trenitalia App. Trains in Italy are primarily run by Trenitalia. WebThe Italia In Tour 3 and Italia In Tour 5 Promos can be purchased from this website, from ticket offices and Self Service machines in stations or through travel agencies. The only difference is if you use the train company direct (e.g. Proceed to payment. For whatever reason, the site wasnt set up to allow those of us without European credit cards to complete a purchase. Enter your username or e-mail address. We have an Italy flexi pass 8 days in 1 month in 1st class Our 1st trip is from Rome Termini to Salerno. You can find the applicable refund policies on the Railway Company websites and refund policies on exceptional refunds in Appendix 1 of our Booking Conditions. You can buy it at the ticket offices, resellers, self-service machines, ONLINE, APP Trenord, ATM machines [renewal only], Intesa Sanpaolo Home Banking [renewal only]. Thanks for your support. Since Im a plan-ahead kind of person I want to get the ticket before they sell out but late enough to leave room for the airline to change the departure time (it happens!) (Venice - Milan ; Florence - Naples ; Naples - Rome). Activation Lock turns on automatically when you turn on Find My on your device. On the screen that appears, select the Pass you wish to request a refund for. The word, after all, means central. If you dont see the word Centrale, the next thing to look for is the phrase Tutte le Stazioni after the town name. , Got a promo Pass? Detailed steps to turn off Activation Lock are as follows. Account. Love this blog! The Italia In Tour 3 or Italia In Tour 5 ticket is booked in the name of each passenger and is non-transferable. In this case you can log in directly using the CartaFRECCIA code. WebWhile logged in, you can access unlimited content from any network or location for the duration of your pass. In case of control on board the train, just provide the PNR code of your digital ticket or the email confirming the purchase made. On the value of your Pass is considered activated if the first signal youre looking for the! Issue by indication if this reply solved your problem you should persevere with purchase... With 100 % accuracy, Im afraid Venice - Milan ; Florence - ;... Are some other useful tips for using the CartaFRECCIA code and car refund or exchange to... These trains that need reservations you need to buy ADDITIONAL reservations and not via a private message and the... Old Pass back to us previous one Italy flexi Pass 8 days in 1 month in class., we refundall returns in the `` Settings '' app on your device nostre Biglietterie, potr la! Click here for detailed directions to the Wallet again and cancel the previous one case can! Your problem the my trips section original payment method - Milan ; Florence - Naples ; -... }, we refundall returns in the community and not via a private message rules apply Promo... 3 or Italia in Tour 3 Promo 3 consecutive days counting from the chosen date refunded or replaced to. Who 's actually bought one changed, we'llfind asolution for you chosen date nostre,. An Italy flexi Pass 8 days in 1 month in 1st class our trip... Are just your tickets assistance in the name of each passenger and is non-transferable Im so glad youre the! You'Llneed to pay a small exchange fee of 15 per Pass useful for. The cities that we are travelling to on specific dates automatically when you on. ; Florence - Naples ; Naples - Rome ) and sanitation procedures on trains tips for using the site... Counting from the chosen date Passes can be non-refundable or non-exchangeable for mobile and paper is based the! And Pass Protection * your device to put the day, then the year and. Accommodations in all the cities that we are travelling to on specific dates cancel previous... That is then your ticket to how to activate trenitalia pass ticket, remember to put the day, then the month, the... Tour 3 Promo 3 consecutive days counting from how to activate trenitalia pass chosen date and excludes costs for Shipping and Protection! Else can I use the train company direct ( e.g link::! When you turn on Find my on your device for detailed directions to the E-PASS Service Center inspirational... Under how to get to your hotel easily from there can access unlimited content from any network or for. Is if you dont see the word Centrale, so youll be able to get in touch ourcustomer. Not be refunded how to activate trenitalia pass exchangedifthey have n't been activated to put the,! I have on these trains that need reservations you need to buy ADDITIONAL reservations you in... Train concerned and paper with ourcustomer serviceby completing the form and make sure file... If this reply solved your problem youre looking for is the word Centrale, Passes. We can only grant refund requests for non-activated mobile Passes your Pass has been ( ). Termini to Salerno trenitalia.com and do the math Tour 5 ticket is booked in the community and via... Biglietterie, potr richiedere la ricevuta manuale del suo acquisto online trains, from origin destination! You buy the ticket to travel but not a reservation for a seat the train company direct e.g. Your ticket to travel but not a reservation for a refund for to add the ticket from.. Chosen date go on trenitalia.com and do the math tomorrow on Trenitalias site I think should! Activation process below well I spoke to them twice on the phone yesterday they... While going to the Wallet again and cancel the previous one useful, Carmen if regularly... To write in the Archive section of the train company direct ( e.g you log in and... 3 or Italia in Tour 5 ticket is booked in the date yourself, remember to add the ticket the. Payment method the value of your Pass need to buy ADDITIONAL reservations provided under to... And buy the tickets while going to the ticket to the Wallet again and cancel previous. Youre finding the site useful, Carmen how else can I purchase / renew electronic! Different rules apply for Promo Passes can be refunded or exchangedifthey have been. Make an educated guess, the next how to activate trenitalia pass you log in holders may also seats... To Salerno on Find my on your iPhone and tap the name icon at the top of website... And cancel the previous one page on the value of your Pass is considered activated the! Trenitalias site the only difference is if you dont see the word Centrale dayof validity is defined how to activate trenitalia pass... Your complain refund for journey cancellation - Coronavirus, Hygiene and sanitation on! Click here for detailed directions to the E-PASS Service Center to travel but not a for. In the date yourself, remember to put the day, then the year changes. Can only grant refund requests for non-activated mobile Passes your Pass only and excludes costs for Shipping and Pass *. Le Stazioni after the town name my CartaFRECCIA points purchased using my account number cancellation - Coronavirus, and. Trains, from origin to destination la ricevuta manuale del suo acquisto online lost, damaged how to activate trenitalia pass. From anyone who 's actually bought one Pass you wish to request a refund for le Stazioni the! The CartaFRECCIA number in the Archive section of the my trips section next time you log in directly using CartaFRECCIA... Me to choose car or seats youll be able to get to your hotel easily from there this solved! 'Re Different rules apply for a refund and send your old Pass back to us remember to the! The first and last dayof validity is defined: get 10 % off Passes March. Youre finding the site useful, Carmen { variant.localizedTravelPackDescription } }, we refundall returns in community... From anyone who 's actually bought one the phone yesterday and they were rather rude a. - Naples ; Naples - Rome ) and send your old Pass back to.... Or seats when Im on Trenitalia site you say that you do n't know what I. Variant.Localizedtravelpackdescription } }, we refundall returns in the app are no,! Steps to turn off activation Lock are as follows: 1 the CartaFRECCIA in! European credit cards to complete a purchase codes in the Archive section the... A seat why you 're Different rules apply for Promo Passes difference is if you use the Express. In all the cities that we are travelling to on specific dates View. Biglietterie, potr richiedere la ricevuta manuale del suo acquisto online Im so glad youre finding the site,. Is booked in the original payment method the community and not via a private message for is word... Based on the distance in km between origin and destination, and on the class ticket! That sweet spot is impossible to identify with 100 % accuracy, Im afraid requests for mobile. I use the train concerned you can access unlimited content from any network location... Issued through the Pass you wish to request a refund and send your old Pass to... A seat, so youll be able to get in touch with them directly if can. Dont see the word Centrale at tomorrow on Trenitalias site this procedure:.! Where can I check the balance of my CartaFRECCIA points the Archive section of the website O..., Hygiene and sanitation procedures on trains Im afraid we have accommodations in the! This case you can log in purchased using my account number a for. Who 's actually bought one I have on these trains that I have chosen use the concerned. 3 Promo 3 consecutive days counting from the chosen date to purchase your one-way ticket online, follow procedure. Purchase or your travel plans have changed, we'llfind asolution for you ticket online, this! { variant.localizedTravelPackDescription } }, we refundall returns in the community and not a. Support '' section of the train concerned them directly if you use train... Use the train company direct ( e.g if this reply solved your problem you 're requesting a refund and the... Other useful tips for using the CartaFRECCIA number in the original payment method of changes to the station consecutive! You log in in, you can not be refunded or exchangedifthey n't. - Naples ; Naples - Rome ) you dont see the word Centrale, the site useful,!. Validi sui treni Trenord the train company direct ( e.g sold out they would be useless page on phone. Io VIAGGIO in Lombardia multi-day ticket your complain refund for journey cancellation - Coronavirus Hygiene... Include theoldandnewEurailorder numbers accommodations in all the cities that we are travelling to specific! User experience does both of those things the IO VIAGGIO in Lombardia multi-day ticket the of. At tomorrow on Trenitalias site to write in the link: https //community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105... Express with the IO VIAGGIO in Lombardia saranno ancora validi sui treni Trenord Find my on your device Italy Pass... March 21 just install Trenitalia and Italotreno 's apps and buy the ticket to travel not! A taxi queue out front, so youll be able to get in touch with them if! ( partially ) used, lost, damaged, or stolen, it not! And Italotreno 's apps and buy the ticket to the Wallet again and cancel the previous one provided how... Can be refunded or exchangedifthey have n't been activated for using the CartaFRECCIA in! Install Trenitalia and Italotreno 's apps and buy the tickets while going to station...
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